About Accounts
Need help setting up or managing your account?
Running a business is quite hard, isn’t it?
Yes, running a business means getting the right products to your customers fast and that's where we come in. At NEPA Wholesale, we simplify the process for businesses across the U.S. to access top-notch products at great prices. Our membership accounts are designed to make ordering, billing, and customer support smooth and hassle-free, with options tailored to your needs.
Why Open a Membership Account?
- Easy Ordering: Access our full range of products—from tobacco and e-cigarettes to snacks and more—and place orders quickly. Your account makes the process seamless and hassle-free.
- Priority Support: Have questions or need assistance? Our team is here to help. Whether it’s product advice or delivery updates, we’ve got you covered every step of the way.
- Exclusive Discounts: With a corporate account, you’ll enjoy special deals, bulk discounts, and exclusive pricing. We’re committed to helping you get the best value for your orders.
- Loyalty Rewards: Earn rewards as you shop. The more you order, the more benefits you’ll receive.
- Reliable Delivery: Wherever you are, we ensure your products arrive on time. Count on NEPA Wholesale for dependable, nationwide delivery.
How to Set Up Your Account
- Apply Online: Filling out the account application is easy. Just share a few details about your business—like your company name, address, industry, and relevant documents.
- Quick Verification: After we receive your application, we’ll verify the details and get your account ready. If we need any extra info, we’ll reach out.
- Start Ordering: Once you’re approved, you can jump right in. Log in to your account, browse products, and place your first order—all with ease.
Why Choose NEPA Wholesale?
- Experience You Can Trust: We’ve been in the wholesale game for over 13 years. Serving more than 1,000 retailers across the U.S., we know what it takes to keep your business stocked.
- Dependability: When you work with us, you get consistent supply and exceptional service. We’ve built our reputation on honesty, integrity, and getting it right every time.
- Smart Technology: We make it easy to order with modern tools that save you time—whether you’re reordering or tracking shipments, we’ve got the tech to support you.
Ready to Get Started?
It’s quick and easy to set up a membership account. Enjoy all the benefits of easy ordering, fast delivery, and the best customer support in the business. Sign up now and discover why thousands of businesses trust us.
Need help? Contact us today at +1 (561) 684-1107 or support@nepawholesale.com
Returns and Refunds
Have questions about returning an item or requesting a refund?
We handle returns and exchanges on a case-by-case basis with the goal of total customer satisfaction.
Standard Returns:
We gladly accept returns of new, unopened items purchased on our website or from our cash & Carry for a refund or store credit within 30 days of delivery/purchase. Returns that do not meet our policy will not be accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. Items damaged by misuse or improper care are not covered by our warranty policy.
Clearance Items:
All clearance items are sold as-is without warranty and are not returnable.
Return shipping:
Return shipping is the responsibility of the customer, if you need assistance with shipping an item back, please contact our Returns Department.
Please email us with your return request, including your original order number and the reason you would like to return any or specific items from your order. We will reply with further instructions on how your items can be sent back (subject to return approval).
If your return is approved, please ensure your items are well packaged so they don't get damaged on their way back to us.
Exchanges:
If you want to exchange your item, the quickest and easiest way is to re-order what you need and then email us for instructions on how to return unused items for a refund. This way you will receive the correct items quickly, and your refund will be processed once the items are back with us.
Refunds:
Once your return is received and inspected, assuming everything is in order, we will refund the product value, excluding any postage charges originally paid, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.
Late or missing refunds:
If you haven’t received a refund within seven working days of returning your items, please contact us first to check if they have been received back. If they have and we've processed your refund, please contact your card-issuing bank or company, but please bear in mind that it may take some time before your refund is officially received back into your account. If you still have not received your refund, please contact us at support@nepawholesale.com or 1-561-684-1107.
Shipping
Need information on how we ship your orders?
We know that getting your order on time is important, so we make it our priority to ship your products quickly and securely. Whether it’s a small package or a large bulk order, we’ve got you covered.
How Do We Ship Your Order?
For smaller orders, we use UPS to get your products delivered safely and on time. UPS is reliable, and we trust them to handle your order with care, making sure it arrives at your doorstep without delay.
For larger orders, we work with trusted freight companies to handle pallet shipping. This allows us to ship bulk products efficiently, so you receive your large orders in great condition.
If you have specific shipping preferences, just let us know. We’re happy to work with you to make sure your order is delivered exactly how you need it.
When Can You Expect Your Order?
Once your order leaves our warehouse, here’s what you can expect:
- Within Florida: You’ll typically get your order within 1-2 business days.
- Outside Florida: If you’re outside Florida, delivery usually takes 3-5 business days.
We aim to get your products to you as quickly as possible so you can keep your business running smoothly.
Where Do We Deliver?
We deliver to several areas, including:
- West Palm Beach
- Lake Worth
- Boynton Beach
- Delray Beach
- Vero Beach
- Okeechobee City
- Port St. Lucie
- Fort Pierce
- Stuart
- Jensen Beach
If you’re located in one of these areas, we’ve got you covered. Don’t see your location? No worries—we can still arrange delivery for you.
How Can You Change Your Shipping Address?
Need to update your shipping address? No problem. Just go to the checkout page and choose the option to “Change My Shipping Address.” It’s quick, easy, and we’ll make sure your order goes to the right place.
If you have any issues, feel free to reach out. We're happy to help.
Got Questions?
If you need help with anything related to shipping or if something’s unclear, don’t hesitate to get in touch. We’re here to assist you, whether it’s through email, phone, or live chat. We want your experience with NEPA Wholesale to be as smooth and easy as possible.
Contact Us:
- Phone: +1 (561) 684-1107
- Email: support@nepawholesale.com
We’re always ready to assist you!
Orders
Have questions about placing an order?
We have made it simple to place your order, so you can focus on growing your business while we take care of the details. Whether you are looking for a small item or stocking up on bulk products, you can count on NEPA Wholesale to get your order right, every time.
How to Place Your Order
Ordering with us is easy. Follow these simple steps:
- Browse Our Catalog: Take a look at our wide selection of products. From tobacco and e-cigarettes to snacks and more, you will find everything you need for your business.
- Add to Cart: When you find what you need, add the items to your cart. Don’t worry, if you need more or less later, you can always adjust before checking out.
- Checkout: Once you are ready, go to your cart and click on "Checkout." Review your order to make sure everything looks good.
- Enter Shipping Information: Provide your shipping details and choose the preferred delivery method.
- Payment: Pay securely through our online system. We accept multiple payment methods, so you can choose what works best for you.
- Place Order: Once everything is set, click “Place Order.” You are done! Your order will be processed and shipped to you.
How to Track Your Order
We want you to stay informed every step of the way. To track your order:
- Log into your NEPA Wholesale account.
- Go to “My Orders.”
- Find the order you are tracking and check the status there.
If you have any trouble or cannot find the information you need, we are here to help! Just give us a call or send us an email, and we will assist you in tracking down your order.
Changing or Cancelling Your Order
We understand that plans can change. If you need to modify or cancel an order, contact us as soon as possible. We will do our best to accommodate your request, though it is important to act quickly—once an order is processed, changes may not be possible.
Order Support
Need assistance with an order? We are happy to help. Whether you have a question about a product, need help with shipping, or want to change something in your order, we are just a message or a phone call away.
Contact Us for Order Assistance:
- Phone: +1 (561) 684-1107
- Email: support@nepawholesale.com
Our team is here to ensure your order process is as smooth and easy as possible!