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About Accounts

Running a business means staying ahead, and we’re here to support you on every step of the way. NEPA Wholesale makes it simple for retailers to access quality products, manage orders, and get exclusive pricing through a customized membership account. 

Why Open a NEPA Wholesale Membership Account? 

  • Effortless Ordering: Access our full range of products from tobacco and e-cigarettes to snacks and more, and place orders quickly using our secure and user-friendly platform. 
  • Priority Support: Get personalized assistance when you need it. From delivery updates to product questions, our team is here to support you. 
  • Exclusive Discounts: Unlock bulk discounts, special offers, and access to members-only deals designed to maximize your profit margins. 
  • Loyalty Perks: Earn rewards as you order. The more you buy, the more benefits you will receive. 
  • Reliable Delivery: We ensure timely delivery across the U.S., so your shelves stay stocked without delays. 

How to Set Up Your Account? 

  1. Apply Online: Complete our simple application form with your business name, contact details, and necessary documentation. 
  2. Fast Verification: Our team will review your information promptly and prepare your account. If we need anything else, we’ll reach out directly. 
  3. Start Ordering: Once approved, you’ll get full access to your account. Log in to your account, browse products, and place your first order effortlessly. 

                                                                                                Apply Now

Why Choose NEPA Wholesale? 

  • Experience You Can Trust: For over 13 years, we’ve helped more than 1,000 retailers across the U.S. streamline their supply chains and grow their businesses with confidence. 
  • Unmatched Reliability: Our reputation is built on consistency, integrity, and exceptional service. When you partner with NEPA Wholesale, you get accurate orders, dependable delivery, and support you can count on. 
  • Innovative Technology: From easy reordering to shipment tracking, our platform uses modern technology to simplify your buying process, allowing you to focus on growing your business. 

Returns and Refunds

We want you to be fully satisfied with your order. That’s why we handle returns and refunds fairly and transparently, so you can shop with confidence. 

What Can You Return?  

We accept returns of new, unopened items purchased online or from our Cash & Carry within 30 days of delivery/purchase. Clearance items are final sale; they are sold as-is and cannot be returned or exchanged. 

Additionally, products damaged due to misuse or improper care are not eligible for return. 

How Can You Return the Products? 

  1. Submit a Request: Email us at support@nepawholesale.com with your order number and reason for return. 
  2. Wait for Approval: We’ll review and approve your request if it qualifies under our return policy and respond with return instructions. 
  3. Ship Your Items: You are responsible for return shipping. Pack items carefully to avoid damage during transit. 

If you need help arranging return shipping? Contact our Returns Department for assistance. 

How Can You exchange a product? 

The fastest way to exchange your item. is to place a new order for the product you need and return the original item separately following our standard return process. 

We’ll issue a refund once the returned item is received and approved. 

When Will You Receive your Refund? 

Once your return is received and inspected, we’ll process your refund to your original payment method, excluding original shipping costs. Refunds typically appear within a few business days. 

What Should You Do if Haven’t Received Your Refund? 

If it’s been over 7 business days since your return was delivered back to us and you haven’t received a refund: 

  1. Check with your bank or card issuer. 
  2. If it’s still not resolved, contact us at support@nepawholesale.com or call us on +1 (561) 684-1107. 

At NEPA Wholesale, we understand that timely delivery is essential to keeping your business running smoothly. That’s why we prioritize quick processing, secure shipping methods, and flexible options to suit your order size and location.

Shipping

How Do We Ship Your Orders? 

For smaller packages, we rely on UPS to deliver your products safely and on time. UPS provides consistent, trackable service, ensuring that your items arrive without delay. 

For bulk or pallet-sized orders, we work with trusted freight partners to ship efficiently and securely. This allows us to move large quantities of products with care and precision. 

If you have specific shipping preferences, just let us know during checkout or contact our team. We’re happy to accommodate your business’s unique requirements whenever possible. 

When Can You Expect Your Order? 

We aim to process and dispatch your order as quickly as possible. Once shipped, here’s what you can expect: 

  • Deliveries within Florida: 1-2 business days 
  • Deliveries outside Florida: 3-5 business days 

Where Do We Deliver? 

We provide reliable delivery to many areas, including: 

  • West Palm Beach 
  • Lake Worth 
  • Boynton Beach 
  • Delray Beach 
  • Vero Beach 
  • Okeechobee City 
  • Port St. Lucie 
  • Fort Pierce 
  • Stuart 
  • Jensen Beach 

Don’t see your location listed? No worries, we offer nationwide delivery and can work with you to arrange shipping to your area. 

How Can You Change Your Shipping Address? 

You can change your shipping address during checkout, simply select “Change My Shipping Address” to update your delivery details before placing your order. 

If you’ve already submitted your order, reach out to us immediately and we’ll do our best to update the address before shipment. 

Orders

At NEPA Wholesale, we’ve made the ordering process fast and easy, so you can spend less time managing orders and more time growing your business. Whether you're buying a few essentials or placing a large bulk order, we’re here to ensure everything runs smoothly from start to finish. 

How to Place an Order? 

Placing an order with us is straightforward. You only need to follow these steps: 

  1. Browse Our Catalog: Explore our wide selection of wholesale products, featuring tobacco, vapes, snacks, and more. 
  2. Add Items to Cart: Add products to your cart as you shop. You can update quantities or remove items at any time before checkout. 
  3. Checkout: Once you’re ready, head to your cart, review your selections, and click “Checkout.” 
  4. Enter Shipping Detail: Provide your delivery address and select your preferred shipping method. 
  5. Make Payment: Pay securely using your preferred method. We accept various payment options for your convenience. 
  6. Place Order: Click “Place Order” to finalize your purchase. You’ll receive a confirmation email with your order details. 

How to Track Your Order? 

We keep you informed every step of the way. You can track your order using these steps: 

  1. Log in to your NEPA Wholesale account 
  2. Go to “My Orders” 
  3. Select the order to view its status 

If you need assistance tracking your order, please don't hesitate to contact us directly. We’re here to assist. 

How to Change or Cancel Your Order? 

If you need to make a change or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request. However, once an order has been processed and shipped, changes may not be possible.

Still Have Questions? 

We’re here to help you.  Contact Us at 

Phone: +1 (561) 684-1107 

Email: support@nepawholesale.com